One of the greatest advantages of a hosted cloud phone system or a “as a service offering” is that it is software that always being improved and just like getting updates for your PC’s, Mac’s, and Cell Phones, a hosted phone system will continue to be state of the art and every year new features are simply pushed down to your phones. Today we are pleased to announce that we have rolled out our new Blueline Unified Communications Client … the Blueline UCC

What is Unified Communications (UCC)?

Well it integrates enterprise communication services such as Instant Messaging and Chat, Presence information, Voice,  Extension Mobility,  Single Number Reach, audio, web & Video Conferencing, Desktop Sharing, Unified Voicemail Messaging with full transcription (additional fee for optional google transcription applies). You will have single web browser window that gives you all the communications capabilities

How do I use a Hosted Cloud Fax? Are you still paying for analog fax line? Do you still rely on a physical fax machine that prints out wherever it happens to be ? Does someone has to get those faxes , then has to scan them , distribute them etc. How about sending a fax? Do you have to print out what you want to fax and go to a machine to scan and then send and then wait till it is confirmed to go out ? In today’s world where so much is done via email, the ability to leverage whatever email platform you use today makes it easy to make the shift to a hosted fax to PDF system. We simply use e-mail attachments. The cost of a Hosted Fax is less then an “analog line” and gives you

One of the things that needs to be part of every companies close out procedure for the previous year is looking at what are going to be the holidays for the next year, and making those changes in your phone system. If you don’t callers to your business may hear your holiday greeting on a day you are open…. MOST HOLIDAYS CHANGE DATES EACH YEAR – SIMPLE TO UPDATE ON A CLOUD SYSTEM – See list of 2017 and 2018 dates at the bottom of this email To accomplish the adjustments, you will log in as the administrator, and go to the services tab. For reference CLICK here for the Blueline portal. Then go to the Holiday tab. Then you can Edit a holiday from the previous year and adjust the date for next

How do I setup a Blueline  Auto Attendant?

An auto attended is a recorded greeting and associated menu at which the caller can select from multiple options to choose how their call is routed. The caller can dial any extension defined for the PBX, as well as a set of options that route to the digits on a phone dial pad. There is no limit to the number of auto attendants, there can be as many as the customer wishes. To create an auto attendant, click Auto Attendants, then click New Attendant:  

General Setting

• Attendant Name – a short name given to each attendant, this is just something to refer to the attendant by within the portal.
• Attendant Timeout – the amount of time after the greeting is finished playing, before the Timeout rule is executed.
• Digit Timeout – the amount of time between key presses before the attendant