Close

Feature Rich

That’s what you get from us right out of the box. Easily accessible via any modern web browser or mobile device, our feature rich platform helps to improve your communications, streamline your business processes and facilitates your growth and success.

In addition, our support for our customers is second to none, and our experienced support team endlessly strives to enable you to compete and win and sound good doing it too.

As your needs grow and change over time, so do our features and capabilities. Endlessly scalable, flexible, and reliable, our cloud communications platform is truly future-proof, so you can focus on your business, and know that your communications solution will always remain relevant and competitive.

Equipment Features

all the buttons and gizmos you will ever need

General Options

Set up a telephone number to dial directly to a device or extension

Place calls on hold and play music or a commercial on hold

Transfer a call to an extension, group or other phone number after announcing the party being transferred

Transfer a call to another extension, group or phone number without announcing the party being transferred

Simulates a phone being off-hook, sending calls received directly into voicemail

Dial another user’s extension, activating their phone speaker to make an announcement

Dialing Options

Your Blueline Hosted PBX can support 2, 3, 4 or more digit extension dialing

Prevent calls to specific numbers or services (Ex: 900 calls)

Available on most phones and redials the last number dialed by the extension user

This feature automates the dialing of a pre-determined phone number

With password protection, someone from outside the PBX can obtain a dial tone and place calls as if they were placing a call within the switch

Call Routing

Route a telephone number directly to an Auto Attendant where callers are presented with predefined options

Numbers can be routed to a specific extension first, or to a group so your calls are answered by someone rather than being sent to an auto attendant

Our digital assistant will find you up to five locations

Ring Groups enable multiple extensions to be called simultaneously or sequentially

You are able to block certain phone numbers from calling

Your phone numbers can be routed to an auto attendant, extension, group, phone number or call queue

Indicates incoming call (and caller ID, if available) while another call is in process.

Allows routing decisions based on time and date with multiple schedules, as in the case of departments with different hours of operations or holidays

Calls can be routed to an outside number or cell phone at any time

Business Caller ID

Customize the appearance of your outgoing Caller ID by outgoing number or by extension

You can disable caller ID for all outbound calls made from your system

You can identify an incoming call on the phone’s LCD display, which indicates how the call was routed

Force callers with “no caller ID” or “blocked caller ID” to enter a number that will be presented as their caller ID

Call Center Features

Used to route calls in a call center environment to the appropriate agents, based on factors such as time availability, behavior, and priority levels

Call queues are used to route calls in a first-in-first-out manner to the appropriate extension or group

Selectively record calls for training or documentation purposes

Call Fowarding

Calls can be forwarded to an extension or number, remotely using the Blueline Portal, or Softphone or locally using your phone

Note: Device or Softphone forwarding functionality may vary by manufacturer

Automatically forwards your calls to an extension, group, or phone number when you do not answer your phone

Forward your calls to an extension, group or phone number when your phone is busy

Voicemail

Associate a voicemail box with an extension, or use an announce-only voicemail box to provide customers with a pre-recorded message when they choose an option on an auto attendant or extension

Get your voicemail messages sent to your e-mail with an attached WAV file that can played on your PC or mobile device

Don’t have a smartphone or PDA capable of playing WAV files? You can receive a shorter text message to your device indicating you have received a voicemail message

Note: Third party text messaging rates may apply

Reporting

Real-time call logging is available via the Blueline Portal, where you can view call duration, date and time and call type

Histograms graphically display calling patterns and trends by time of day, month, year or by custom dates

Track number of calls by individual

Track orders, invoices and all Blueline billings online

Auto Attendants

The web-based user interface allows users to create call queues and groups, view call detail records and billing information, listen to and delete voicemail and upload music on hold

Allows callers to select from menu options using a standard telephone keypad. Through the portal interface, calls can be routed to extensions, mailboxes, groups, conference rooms, call queues, or unlimited depths of additional auto attendants

Allows for separate telephone numbers to be routed to unique Top Level Auto Attendants. Each Auto Attendant is configurable individually.

Available after N rings or based on time of day

Sub-Level Auto Attendants are often used for different departments within an organization. For instance, you may have a main Auto Attendant for the company, and then a sub-level Auto Attendant for Sales, Support, etc…

Go top