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Auto-Attendant Series Part 3 – Holiday Greetings

Posted by blueline on May 22, 2018

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One of the things that needs to be part of every companies close out procedure for the previous year is looking at what are going to be the holidays for the next year, and making those changes in your phone system. If you don’t callers to your business may hear your holiday greeting on a day you are open…. MOST HOLIDAYS CHANGE DATES EACH YEAR – SIMPLE TO UPDATE ON A CLOUD SYSTEM – See

Auto-Attendant Series Part 2

Posted by blueline on May 1, 2018

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How do I setup a Blueline  Auto Attendant? An auto attended is a recorded greeting and associated menu at which the caller can select from multiple options to choose how their call is routed. The caller can dial any extension defined for the PBX, as well as a set of options that route to the digits on a phone dial pad. There is no limit to the number of auto attendants, there can be as

Auto-Attendant Series Part 1

Posted by blueline on April 22, 2018

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Can Auto-Attendants help or hurt my company? When properly designed, auto attendants manage incoming calls with a professional touch, when poorly designed, they can be a annoyance for customers you do not want. What is an auto-attendant exactly? Auto-attendants help many businesses handle their calls and customer requests by acting as almost a digital receptionist when it comes to certain, simple customer needs like getting transferred to an extension. They come in the form of

Understanding your Blueline Invoice

Posted by blueline on January 4, 2018

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Category: Billing
Step One: Once you have opened your Invoice number, choose ‘Print/PDF Version‘ in order to see invoice in entirety. Step Two: Download document to view: Highlighted in Green at top left, you can see the billing cycle. Invoice Number, Account Number, and Billing usage dates. Line One: Business Class Cloud Extension: Monthly charge for Mobile extensions on Account Line Two: Business Class Extensions: Number of TOTAL seats on account. Line Three: Unlimited Call Path: Total
BASIC FUNCTIONS OF MY NEW PHONE… So you have a new phone system, a cloud phone system, a UCaaS phone system, there are so many advanced capabilities of your system, but how do you do the very basic things. Let’s start with a few phone system definitions and a few basics that might be valuable to you: Answering A Call – Pick up the phone. To use the speaker Hit “Answer” when it is ringing OR

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