Business Features You’ll Actually Need.

General Options

Select a telephone number to dial directly to a device or extension.

Place calls on hold and play music or a commercial.

Transfer a call to an extension, group, or other phone number after announcing the party being transferred.

Transfer a call to another extension, group, or phone number without announcing the party being transfered.

Simulates a phone being off-hook, sending calls received directly to voicemail.

Dial another user’s extension, activating their phone speaker to make an announcement.

Dialing Options

Your Blueline Hosted PBX can support 2, 3, 4, or more digit extension dialing.

Prevent calls to specific numbers or services (Ex: 900 calls).

Available on most phones; redials the last number dialed by the extension user.

This feature automates the dialing of pre-determined phone number.

With password protection, someone from outside the PBX can obtain a dial tone and place calls if they were  placing a call within the switch.

Call Routing

Route a telephone number directly to an auto-attendant where callers are presented with predefined options.

Numbers can be routed to a specific extension first, or to a group so your calls are answered by someone rather than being sent to an autoattendant.

Our digital assistant will find you up to five locations.

Ring groups enable multiple extensions to be called simultaneously or sequentially.

You are able to block certain phone numbers from calling.

Your phone numbers can be routed to an auto attendant, extension, group, phone number or call queue.

Indicates incoming call (and caller ID, if available) while another call is in process.

Allows routing decisions based on time and date with multiple schedules, as in the case of departments with different hours of operations or holidays.

Calls can be routed to an outside number or cell phone at any time.

Business Caller ID

Customize the appearance of your outgoing Caller ID by outgoing number or by extension.

You can disable caller ID for all outbound calls made from your system.

You can identify an incoming call on the phone’s LCD display, which indicates how the call was routed.

Force callers with “no caller ID” or “blocked caller ID” to enter a number that will be presented as their caller ID.

Call Center Features

Used to route calls in a call center environment to the appropriate agents, based on factors such as time availability, behavior, and priority levels.

Call queues are used to route calls in a first-in-first-out manner to the appropriate extension or group. 

Selectively record calls for training or documentation purposes.

Call Forwarding

Calls can be forwarded to an extension or number, remotely using the Blueline Portal, or Softphone or locally using your phone.

Note: Device or Softphone forwarding functionality may vary by manufacturer.

Automatically forwards your calls to an extension, group, or phone number when you do not answer your phone.

Forward your calls to an extension, group or phone number when your phone is busy.


Associate a voicemail box with an extension, or use an announce-only voicemail box to provide customers with a pre-recorded message when they choose an option on an auto attendant or extension.

Get your voicemail messages sent to your e-mail with an attached WAV file that can played on your PC or mobile device.

Don’t have a smartphone or PDA capable of playing WAV files? You can receive a shorter text message to your device indicating you have received a voicemail message.

Note: Third party text messaging rates may apply.

Force callers with “no caller ID” or “blocked caller ID” to enter a number that will be presented as their caller ID.


Real-time call logging is available via the Blueline Portal, where you can view call duration, date and time and call type.

Histograms graphically display calling patterns and trends by time of day, month, year or by custom dates.

Track number of calls by individual.

Track orders, invoices and all Blueline billings online.

Auto Attendants

The web-based user interface allows users to create call queues and groups, view call detail records and billing information, listen to and delete voicemail and upload music on hold.

Allows callers to select from menu options using a standard telephone keypad. Through the portal interface, calls can be routed to extensions, mailboxes, groups, conference rooms, call queues, or unlimited depths of additional auto attendants.

Allows for separate telephone numbers to be routed to unique Top Level Auto Attendants. Each Auto Attendant is configurable individually.

Track orders, invoices and all Blueline billings online.

Available after N rings or based on time of day.

Sub-Level Auto Attendants are often used for different departments within an organization. For instance, you may have a main Auto Attendant for the company, and then a sub-level Auto Attendant for Sales, Support, etc.

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